The balance of this letter discusses: The LCO Consumer Protection Project The Risks of Online Consumer Contracting Emerging Strategies to Improve Consumer Protection in the Digital Marketplace LCO Recommendations to Improve Bill 142 1 More information about the LCO is available at www.lco-cdo.org. [...] The Need for a Better Environment for Business The 2020 and 2023 Ontario CPA Consultation Papers recognize that updated consumer protection legislation benefits both consumers and businesses.6 Consumer protection legislation establishes baseline requirements for transparency, dispute resolution, jurisdiction, and regulatory compliance. [...] 6 Ministry of Government and Consumer Services, Improving Ontario’s Consumer Protection Act: Strengthening Consumer Protection in Ontario (December 2020), at 12, online: ; and Ontario, Modernizing Consumer Protection in Ontario Strengthening the Consumer Protection Act (Ministry of Public and Business Service Delivery, Febru. [...] Emerging Strategies to Improve Consumer Protection in the Digital Marketplace Many consumers and businesses around the world are facing the same consumer issues as Ontarians. [...] LCO Recommendations to Improve Bill 142 The LCO commends the province for adopting several recommendations the LCO identified in its Consultation Paper and submission to Ministry of Public and Business Service Delivery, including: Expanding the right to cancel contracts if notice/disclosure do not comply with the CPA.
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