The deployment of electronic business processes in Canada : Mise en oeuvre des processus d'affaires électroniques au Canada

Note to readers The Survey of Electronic Commerce and Technology (SECT) collected information on the use of information and communications technologies (ICTs) and electronic commerce in the private and public sectors between 2001 and 2007. [...] With respect to the use of e-business for customer relations, some industries are worth noting: 37% of firms in the information and cultural industries used e-business for this purpose, as did 34% of firms in the educational services sector. [...] In general, the proportions of mid-sized and large firms engaging in e-commerce and using e-business for logistics or customer relations was higher than those of small firms for the same activities. [...] As shown in Table 13,13 the association between the adoption of e-commerce and the integration of e-business is not as clear-cut as the association between the use of e-commerce and the adoption of e-business (Table 12). [...] This study examined the internal and external integration of those systems in terms of the existence of automatic links to back-end systems within the organization (internal integration) and the presence of automatic links to customers’ or suppliers’ systems (external integration).