Using social media to improve healthcare quality : Exploring two case examples and imagining the future

We felt that by digging into these conversations and anonymizing them, specifically in the context of two healthcare organizations in Ontario, they could help us to better understand the quality improvement priorities for these two organizations, and for Ontario, and for the world.” Neil Seeman, Health Strategy Innovation Cell The resulting project, Using Social Media to Improve Why is healthcare [...] Although the use of who prefer to get information from a more traditional social media in healthcare is growing by leaps and format, mirrors much of the content of the eToolkit, bounds – the dynamic directory created for this project though there will be additional dynamic and interactive shows that the number of Facebook, Twitter and resources available in the online version. [...] Finally, the • in the etoolkit we will offer the ability to discuss the content via Facebook and twitter so that the etoolkit Innovation Cell looks at the lessons of this project through itself emerges as an example of social media in action. [...] PArt 1 Part 1 of the guide (“Introduction and Key Issues in the Current Landscape,” released earlier in June) captures the first phase of the project, laying the foundation for the idea that healthcare organizations can use social media as a tool for quality improvement by tapping into the growing presence and power of online conversations. [...] They tell us that the project has augmented their understanding of the implications and opportunities that social media presents to healthcare organizations and that it has increased their capacity to make well-informed and strategic decisions about the uptake of social media.