Loud and clear

Goal •. To lead informed discussion and strategic The goal of our strategic plan is to improve engagement with the stewards, stakeholders the experience of caregivers and individuals as and users of the healthcare system. [...] Loud and Clear captures peo- ple’s voices and views, and offers new data and unique insights into the big and small changes that might make a difference to their health, their lives – and the quality and sus- tainability of our system. [...] What is the relationship between their experience, the quality of their care and the cohesion of our healthcare sys- tem – and its efficiency and sustainability? [...] And the timing couldn’t be better – for our up- Seniors and caregivers don’t coming and ongoing projects and for the re- want the moon; they don’t lease of this Loud and Clear report. [...] As we said in The Storyboard, there is “in- creasing evidence of a positive association between the experience of individuals and clinical outcomes, and between quality and financial performance.” For the quality of healthcare to improve in Ontario, we need to learn how best to incorporate people’s lived experience and their views directly into im- provement methodologies.