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A finger on the pulse

2005

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Summary

Indicators — arguably the most important measure of quality from the perspective of patients — are the focus of a second paper in this series, to be followed by the release of the Atlantic Institute for Market Studies’ own Hospital Report Card. [...] Second, there are comparative quality assessment schemes, which shift the focus to the consumer, or patient, and compare indicators of the quality of service both to other services at the same time and to the same service at another time. [...] The purpose of the paper is simply to familiarize the reader with these mechanisms and to give a sense of the multitude of aspects that must be considered in quality assess- ment. [...] Different components contribute to the quality of hos- pital care a patient receives, including the quality of the equipment being used, the ratio of patients to nurses and physicians, whether the patient receives the right diagnosis and treatment, and how long the patient must wait for diagnosis. [...] A Finger on the Pulse 7 QUALITY ASSESSMENT SYSTEMS In the United States, a number of different organizations are concerned with the measurement of health care quality, including the National Committee for Quality Assurance, the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the National Quality Forum, and the Centers for Medicare and Medicaid Services.

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health education politics research cancer medical care medicine nurses health care medical error medication errors medical errors hospital medicare medicaid hospital care healthcare policy health treatment health sciences government health care educational assessment adverse effect adverse drug reaction iso 9000 joint commission six sigma jcaho quality systems iso9001:2000

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