Request for Proposal (RFP) for Managed IT Services Introduction

IT Support and Helpdesk Services • 24/7 Helpdesk support for all employees • On-site support as needed • Remote support capabilities • Response and resolution time SLAs (Service Level Agreements) 2. [...] Server and Workstation Management • Monitoring and maintenance of servers and workstations • Patch management and updates • Backup and disaster recovery solutions 4. [...] IT Consulting and Strategy • IT infrastructure assessments and recommendations • Technology roadmap development • Budgeting and planning for IT expenses (Optional) 7. [...] Company Information • Company overview and history • Relevant experience and expertise • References from similar clients 2. [...] CA Please format your proposal as follows: • Executive Summary • Detailed Response to Scope of Work • Company Information and References • Pricing • SLAs • Additional Information Questions and Clarifications Any questions regarding this RFP should be directed to: • Name: EMRE EKSI • Email: EEKSI@COOPERATION.