Settlement Services Program Manager - Closing date: URL: Job Type: Job Number:

Key Duties and Responsibilities: • Develops and implements newcomer settlement service plans with settlement program staff at regional/site levels to ensure effective settlement and service delivery • Delivers direct settlement services – in-person, by phone, online, or by outreach – in the service streams of Needs & Assets Assessments & Referrals (NAAR), Information & Orientation, Employment Rela. [...] • Supports the ongoing monitoring and coaching to all program staff to ensure effective service implementation that leads to quality employment and settlement outcomes for clients • Remains up-to-date with changes affecting the program (e.g. [...] community and government services, policies and procedures), and disseminates updated information to staff in ensuring that clients are provided with the most up-to- date settlement information • Builds relationships with local settlement organizations, school districts, and community partners to provide networking and employment opportunities for newcomers • Organizes and delivers workshops, orie. [...] MS Teams and Zoom) • Excellent attention to detail and commitment to service delivery excellence • Excellent group facilitation skills • Ability to work with individuals and communities facing cultural adjustment challenges • Ability to design, promote, deliver and facilitate orientation and education workshops Additional information: • Criminal Record Check required • Able to work evenings and we. [...] We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.