Case Management is an evolving practice and the ongoing input and feedback from ACWS members, both individually and collectively, has made and will continue to make this course relevant for, reflective of, and responsive to the Alberta context of domestic abuse shelter practice. [...] We would also like to acknowledge that this educational offering is made possible with funding and partnership from the Government of Canada under the Community Services Recovery Fund, and from the Ministry of Children and Family Services. [...] You must also remain attuned to the survivor to ensure she is leading and afforded the opportunity to identify relevant supports. [...] This intentional language helps shift the focus from the survivor to the abuser and holds the abuser accountable for the violence and abuse. [...] Talk to your team How do you effectively transition between the different counselling approaches – nondirective, collaborative, and directive – during the acting phase based on the evolving needs and responses of survivors? Reach out to your team to explore how you can shift between these approaches to best support survivors in crisis.
Authors
- Pages
- 20
- Published in
- Canada
Table of Contents
- Notes 3
- Introduction 4
- Acknowledgements 4
- Notes 5
- Module 3: Build Skills to Intervene and Support 6
- Lesson 1: Frame your learning 6
- James’s six-step model of crisis intervention 6
- Lesson 2: Assessment 8
- The ABCs of assessment 9
- Affective state 9
- Behavioural functioning 9
- Cognitive state 9
- Additional strategies to expand your toolkit 9
- Increase expansion 9
- Provide support 10
- Promote mobilization 10
- Lesson 3: Listening 11
- Specific strategies 12
- 1. Open-ended questions 12
- 2. Closed-ended questions 12
- 3. Restatement and summary clarification 12
- 4. “I” statements 12
- 5. Facilitative listening 13
- Additional strategies to expand your toolkit 13
- Create awareness 13
- Allow catharsis 13
- Provide support 13
- Lesson 4: Acting 15
- Tailor approaches to evolving needs 16
- Additional strategies to expand your toolkit 16
- Emphasize focus 16
- Implement order 16
- Provide protection 17
- Lesson 5: Put it all together 18
- Notes 19
- References 20