The project implemented all key functionalities and the strong partnerships with SPOs helped the E-Link team adjust the platform to address the needs of the partner SPOs. [...] emails CANN Kiosk staff about the switching to the Mode Engage on the first day of each month and the switch to Mode Research on the 16th day of the month. [...] For surveys and interviews, the evaluation team customizes the instruments and protocols based on the research questions and the context of the target samples. [...] Once they identify an incorrect email, they go back to the paper copy of the form where the client wrote their email to correct the email, and then add a note to the platform that the email was corrected. [...] The substantial drops off from referrals to successful contacts reflects capacity limit of the partner SPOs to conduct proactive outreach, the accuracy of contact information, the difficulties of using the platform by SPOs, and potentially hesitancy of newcomers responding to strangers’ contacts.4 It should also be noted that E-Link’s system may not capture all the SPO-newcomer contacts and the ra.