Information and Communication Technology in Migration: A Framework for Applications, Customization, and Research

In the context of technology and migration, we consider the macro level to encompass technology users involved in governance and policymaking and macro-level decisions that affect either migrants or the nature and structure of migration processes. [...] Computer games and digital storytelling combine participatory and engaging experiences with entertainment and fun, while artificial intelligence allows recognition of patterns and trends in data to generate knowledge and facilitate decision-making and problem-solving. [...] The comparison between the language in which the user posted and the language prevailing in the area allowed constructing a degree of integration of migrants in their surrounding societies. [...] For example, more studies are needed to investigate the effect of educational games and stories, also to find proper ways of including migrants in the design and development of such content. [...] Knowing common tasks the user groups perform and common technologies and affordances associated with the processes, we were able to (1) review a series of typical cases that used different ICT tools to perform those common tasks, and (2) identify the gaps in terms of application, customization, and research opportunities.