Settlement Practitioner Lead (12743) - Closing date: URL: Job Type: Job Number:

Key Duties and Responsibilities: • Delivers direct settlement services – by phone or online – in the service streams of Needs Assessments & Referrals, Information & Orientation, and Employment Related Services • Develops and implements service plans with settlement staff to ensure effective settlement service delivery • Provides service orientation to new settlement staff and ongoing monitoring an. [...] refugee, families, women, youth, seniors, skilled workers, etc.) • Documents client needs, action items, attendance records, progress notes and outcomes to secured client database and iCare for referral, report and evaluation • Resolves disputes or grievances from clients or settlement staff and seeks additional assistance if needed • Supports the delivery of client service, and assign/direct the. [...] Job Skills and Abilities: • Understanding of social services programming for immigrant populations • Knowledge of community resources for newcomers to Canada • Excellent computer skills in MS Office and interactive internet usage • Excellent communication (written and verbal), interpersonal, and active listening skills • Able to deal diplomatically with difficult cases • Able to develop, promote,. [...] We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care. [...] We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.