SHARING SETTLEMENT AND INTEGRATION PRACTICES THAT WORK DIGITAL IMMIGRATION

With the rise in international student enrolment at the UBC-Vancouver campus over the last decade, and the additional challenges that international students faced at the height of the COVID-19 pandemic (e.g., frequent and sudden immigration policy changes and travel restrictions, in addition to changing situations in their home countries), ISD needed (1) more efficient ways to manage an ever-incre. [...] Goal(s): The aim of the Digital Immigration Advising Tools is to effectively and efficiently scale up the delivery of robust immigration advice on temporary resident immigration application procedures and policies. [...] Relevant: With the exception of a minor dip during the 2020/21 academic year (due to COVID-19), international student enrolment at the UBC-Vancouver campus has steadily increased over the past decade, from ~9,500 students in March 2013 to ~17,300 in March 2023, now representing 28% of the students enrolled at the UBC-Vancouver campus. [...] In terms of the digital advising tools in particular, there is evidence that the page views of the International Student Guide significantly increased over the years (~230,000 pageviews in 2013/2014 to ~2 million in 2022/2023). [...] The Advising Assessment Project included the development of an online survey to answer the following questions: 1) “What is the scope and depth of our advising services?” 2) “What is the impact and value of our advising services?” 3) “Are we making an effective use of resources?” 4) “If not, how can we improve?” The survey was structured loosely around Donald Kirkpatrick’s “Four-Level Training Eva.