Integration of care

The process to randomly select organizations and branch offices, and to get a random sample of individual providers within these locations, is described in the technical reports, as are the limitations of the sampling and distribution methodology. [...] Medical equipment and supply order processors were asked in what percentage of the last 10 orders was the delay due to the CCAC—almost one-fifth of respondents said that none of the delays were due to the CCAC, and 13% said the CCAC was responsible for the delay in all their orders. [...] Almost half of the regulated health professionals (47%) and more than a third of the PSWs (37%) said that the treatment plan for their last client changed during the course of their contact with the client. [...] The highest rated and ranked factors by respondents were: y actively involving the client/caregiver in the care plan, and considering their goals and needs in care planning; y receiving information promptly about the care plan or changes in the client’s health status; y having good communication about the client with other health and social service providers; and y having complete information abou [...] They viewed the most likely effects of poor coordination and collaboration among providers as being: y poor client understanding of the roles of service providers and care plans; y risks to the client’s health and well-being; y waste of human and other resources; and y clients not following the care plan.