The views expressed in this report are the views of OCASI, and do not necessarily reflect those of the Ministry of Citizenship and Immigration or the Government of Ontario. [...] The types of focused on immigrant and refugee use of settlement settlement and integration supports examined and integration services, and is one of the largest included 1) language training programs and surveys of this nature of immigrants and refugees services, 2) employment and skills training ever undertaken in Ontario. [...] This study addresses the increasing emphasis on the use of evidence for service use, satisfaction, and challenges of immigrants making the “business case” for new programming, (including refugees, refugee claimants, migrant allocation of resources and the participation of the workers, and those without legal immigration status). [...] At the same time, the Its purpose is to develop a deeper understanding of immigrant and refugee serving sector has recognized which immigrants and refugee needs are being met and begun responding to the need for new, high and how; which groups are well served and why; why quality, effective and innovative services and do some newcomers not use settlement services; and programs to meet the increasi [...] A key strategic priority that emerged of immigrants and refugees in Ontario, and the best and was subsequently adopted by the Council was description to date of those who use settlement and the need to build its research capacity as part of its integration services, strengthens immigrant and evidence-based planning for sector capacity building refugee serving organizations’ case for ongoing, and p