Consumer arbitration : Arbitrage de consommation : un processus équitable et efficace : rapport final du projet

The validity and effectiveness of arbitration as an alternative dispute-resolution method are now widely recognized and accepted, commercially and internationally. This dispute-resolution method is widespread in consumer contracts; following the example of American companies, Canadian merchants and retailers are making ever-greater use, in their consumer contracts, of arbitration clauses forcing consumers to submit any eventual dispute to arbitration, to the exclusion of the courts.