Reports of the Auditor General of Canada : Rapports du Vérificateur général du Canada

Fall 2015 Reports of the Auditor General of Canada REPORT 6 Canada Pension Plan Disability Program Office of the Auditor General of Canada Performance audit reports This report presents the results of a performance audit conducted by the Office of the Auditor General of Canada under the authority of the Auditor General Act. [...] As the Department pursues this modernization agenda, it will incorporate the recommendations of this report to ensure the objectives of the government and the expectations of Canadians are achieved. [...] Through the strategy, the Department will assess ways to leverage new system functionalities to streamline and simplify the application process for the CPPD program, including the potential to offer online access for components of the application process. [...] Canada Pension Plan Disability Program Report 6 15 16Poor transition planning by the Department led to the transfer of an unmanageable backlog of appeals to the Social Security Tribunal of Canada What we found 6.70 We found that although the Department established a plan to transition CPPD appeals to the Tribunal, the plan included unrealistic target dates and planning assumptions. [...] According to the Social Security Tribunal Regulations, the Tribunal “must conduct proceedings as informally and quickly as the circumstances and the considerations of fairness and natural justice permit.” This is important because, at the time when the Tribunal was established, many of the appellants in the backlog had already been waiting several months—and in some cases, years—for an appeal to b