An assessment of Surrey RCMP's continuous improvement team /

AN ASSESSMENT OF SURREY RCMP’S CONTINUOUS IMPROVEMENT TEAM Irwin M. Cohen, Darryl Plecas, Jim Begley, & Kevin Burk Introduction" Two!of!the!current!challenges!facing!police!agencies!are!a!reduction!in!resources!coupled!with!the! increasing!complexity!of!crime!(National!Policing!Improvement!Agency,!2011;!Crompton,!2014).! Moreover,!in!many!jurisdictions,!police!are!being!asked!to!respond!to!greater [...] The!term!continuous!improvement!is!rooted!in!the!Japanese!management!concept!of!kaizen,!and! can!be!simply!defined!as!a!process!of!incremental!improvement!initiatives!that!focus!on!increasing! successes!and!reducing!failures!(Bessant!and!Caffyn,!1997;!Bhuiyan!and!Baghel,!2005).!While!a! single!large!change!can!have!a!substantial!impact!on!an!organization,!the!theory!of!continuous! improvement!posi [...] ConsultingCoach.com.!! As!first!articulated!by!Anderson,!the!work!of!a!Continuous!Improvement!Team!is!to!serve!as!an! advisory!body!to!management!that!is!directly!linked!to!the!strategic!planning!and!the!service! delivery!plan!of!the!policing!agency.!Specifically,!Anderson!(2014)!notes!that!the!purpose!of!a! Continuous!Improvement!Team!is!to:! 1. act!as!a!representative!advisory!body!to!management [...] D.,!Gisborne,!K.,!&!Holliday,!P.!(2006).!!Every!Officer!is!a!Leader:!Coaching!Leadership,! ! Learning,!and!Performance!in!Justice,!Public!Safety!and!Security!Organizations.!USA:!! ! Trafford!Publishing.! Battilana,!J.,!Gilmartin,!M.,!Sengul,!M.,!Pache,!A.,!and!Alexander,!J.!(2010).!Leadership!competencies! for!implementing!planned!organizational!change.!Leadership-Quarterly,!24(4),!631U800.! Bessa