Recent immigrants as an "alternate civic core" : How VCN provides Internet services and Canadian experiences

Vancouver Community Network (VCN) is a charitable internet service provider offering opportunities to contribute to VCN's operations in a volunteer capacity. Nearly all of VCN's volunteers are information and communication technology (ICT) professionals--or students with career goals in that field--and more than 60% have immigrated to Canada in the past five years. As newcomer-volunteers search for full-time employment commensurate with their skills, they volunteer as Technical Help Desk Support, Internet Instructors, Local Area Network Support, or Language Portal Developers. By doing so, newcomers interact with one another and with VCN's members in ways that increase social capital and contribute to social inclusion. Assisting in the network's mandate of providing opportunities for online participation creates openings for volunteers to meet face-to-face, share information, and work with network members from diverse cultural backgrounds and varied socio-economic circumstances.