Care right now : Evaluating the Collaborative Emergency Centre experience in Nova Scotia

In order to inform this work, the Nova Scotia Department of Health and Wellness (DHW) commissioned an evaluation of the CECs to understand the strengths and weaknesses of the model, impact on patients’ access to primary and emergency care and impact on providers working in the CEC. [...] Involving a nurse practitioner or family practice nurse in the team enhances the ability of the practice to expand the range of services it offers to patients and families. [...] The evaluation found that patients are far more likely to have access to the feedback (and the story told in right provider, at the right time, in the right place than they did before the CEC was the utilization data) is that the introduced. [...] The “what” and “when” can vary from site to site due to the fact that each CEC built on the strengths and assets of the community health system prior to launch. [...] The evaluation •. The wait-times during the day emergency are shorter, team provided invitation text (via the Provincial CEC because of the triage sending non-urgent patients to office) to site leadership for distribution once local the primary care clinic instead.