Evaluation of the Canada Business Network : Évaluation du Réseau Entreprises Canada : rapport final

The evaluation assessed the relevance and performance of the CBN in accordance with the requirements of the Treasury Board (TB) of Canada Policy on Evaluation. [...] The EAC met five times during the course of the evaluation and approved the evaluation Audit and Evaluation Branch. [...] Literature Review A literature review was conducted to study the needs of small businesses, best practices in government services to small businesses, the program theory behind the “whole of government” or “no wrong door” approach to government service delivery, and innovation and alternatives to the delivery of services to small businesses. [...] Participants were randomly recruited from MSDA client contact data for all focus groups with the exception of the group in Vancouver and the four interviews in the North where the contact lists provided by the Service Centres were shorter. [...] Process Mapping Process mapping was used to better understand the client experience when approaching the network as well as the partnerships and hand-off points at the various centres, which contributed to the assessment of performance of the network.