Crossing the line

In today's highly mobile world, the ability to freely cross the border into the U.S. (United States) for a variety of purposes, business or pleasure, is something that can easily be taken for granted. I was reminded of this in November 2013, upon learning that a Toronto woman had been denied entry to the U.S. by U.S. Customs and Border Protection Officials (U.S. border officials) on the basis of a mental health issue, namely an attempted suicide in 2012. It was the knowledge of this woman's experience at the border and similar stories of others who later contacted my office, that prompted me to immediately launch this investigation, I needed to find out how the sensitive personal information of Ontarians was ending up in the possession of U.S. border officials.