In a small study, they also reported that 7 A Provincial Study Of Direct Support Staff Who Work With Adults With Developmental Disabilities In Ontario The Experience of Client Aggression And Its Emotional Impact on Staff direct support staff get a high degree of personal satisfaction and positive benefit from their work. [...] It should be noted that work settings and client groups were not 13 A Provincial Study Of Direct Support Staff Who Work With Adults With Developmental Disabilities In Ontario The Experience of Client Aggression And Its Emotional Impact on Staff defined in the survey and responses were based on subjective interpretations of these items. [...] In this sample of staff, overall scores (range: 0 17 A Provincial Study Of Direct Support Staff Who Work With Adults With Developmental Disabilities In Ontario The Experience of Client Aggression And Its Emotional Impact on Staff - 103) were lower than the published normative values for staff who work in social services; this is consistent with what has been reported in the research literature. [...] Other resources that staff indicated in open ended 22 A Provincial Study Of Direct Support Staff Who Work With Adults With Developmental Disabilities In Ontario The Experience of Client Aggression And Its Emotional Impact on Staff responses included (number of staff in parentheses):. [...] A Provincial Study Of Direct Support Staff Who Work With Adults With Developmental Disabilities In Ontario 30 The Experience of Client Aggression And Its Emotional Impact on Staff Table 7. Respondent ratings of self-perceived efficacy with respect to dealing with client aggression and challenging behaviour and ratings of the positive contributions they receive from their work MCSS Region Var