2024-03-27_Request_Backlog_Status

Microsoft Word - 2024-03-27_Request_Backlog_Status.docx Status of Jordan’s Principle Operational Backlogs As of March 27, 2024 Data Sources: Jordan’s Principle Case Management System Scope This report presents data on the status of the three operational backlogs associated with the implementation of Jordan’s Principle as of March 27, 2024. [...] (See Table 2) Requests in Progress (B = B.1 + B.2) Definition: The number of active requests (items) entered in the Jordan’s Principle Case Management System that do not have a decision, excluding dormant requests where one or more contact attempts have been made to the requestor for additional information. [...] This backlog is further split to differentiate between regional (B.1) and escalation (B.2) backlogs (See Table 3 and Table 4) Methodology: Upper-bound (B.1a): The number of active requests in the Jordan’s Principle Case Management System that 1) are not appeals 2) do not have a decision, and 3) are not dormant requests where one or more contact attempts have been made to the requestor. [...] Lower-bound (B.1b): The number of active requests in the Jordan’s Principle Case Management System that 1) are not appeals 2) do not have a decision 3) are not dormant requests where one or more contact attempts have been made to the requestor, and 4) the request has been modified in the last 120 days (on or after November 29, 2023). [...] Not all system users update the status of requests in the system when a contact attempt is made to the requester.