Patient experiences with ambulatory cancer care in British Columbia, 2005/06

Many patients report that the ambulatory cancer care they received in the pre- care providers did everything they could to ad- ceding six months, 97% of patients rated the quality dress the side effects of cancer treatment but could of services as excellent, very good or good. [...] M A R C H. 2 0 0 7 Dimensions of quality P A T I E N T. E X P E R I E N C E S. W I T H. A M B U L A T O R Y. C A N C E R. C A R E. I N. B C Introduction Canadians care passionately about their health care receiving a cancer diagnosis, patients often begin a system—two-thirds of adults identify health care as regime of intensive health services and may have a the sector they want their leaders to g [...] Patient-centred care has been In some instances, experiences of British Columbians identified as one of six* domains of quality and it are compared to patients in other Canadian jurisdic- focuses on “the patient’s experiences of illness and tions who completed the same survey.** health care and on the systems that work or fail to work to meet individual patients’ needs.”4 Upon. [...] M A R C H. 2 0 0 7 P A T I E N T. E X P E R I E N C E S. W I T H. A M B U L A T O R Y. C A N C E R. C A R E. I N. B C Overall Impressions and Experiences Patients give high ratings to overall quality When responses to separate, more detailed sets of ques- When asked to think about the ambulatory cancer care tions regarding the quality of ambulatory cancer care in BC they received in the preceding [...] M A R C H. 2 0 0 7 Dimensions of quality P A T I E N T. E X P E R I E N C E S. W I T H. A M B U L A T O R Y. C A N C E R. C A R E. I N. B C Patients give high ratings to access to care Figure 5» Patients in BC give high ratings to The accessibility of ambulatory cancer care includes is- access to care sues related to the availability of services and wait time Patients in BC experiences, as well as