CPRN DISCUSSION PAPER - Aeronautical and Technical Services – Natural Resources Canada - By

Interviews were conducted in the winter of 1998 with the Director General of the Mapping Services Branch, the Director of Aeronautical and Technical Services, the Manager of the Quality Management System, and five employees. [...] The restructuring, downsizing, and reorientation that has affected ATS over the last several years has been one of the catalysts for the implementation of a series of operational changes. [...] However when a specific example of one of the vital few results was explained, for example the reinstitution of the EG4 job classification, they recognized the change but did not know that this was a result of the NQI assessment. [...] The first is the use of a revolving fund, and the second is the use of Activity Based Costing (ABC). [...] It outlines the highest level procedures of the organization and includes the framework and references to the specific procedures and forms the first chapter in the ATS Quality Manual.