When patients feel their needs and preferences of a care experience measurement team and the are being listened to, they are more likely to perceive a identification and procurement of a new digital analytics positive overall experience and it empowers them to platform to support in-depth analysis and visualization actively participate in their care decisions. [...] of the way forward, so one of our goals for 2024-25 is to improve the way we collect sociodemographic data 14 Unity Health Toronto’s Quality Improvement Plan 2024-25 Improving the quality of our data is important, but we gaps in our services and where equity-focused education don’t need to wait for better data to improve equity. [...] With a focus on quality of life The Houses is committed to partnering with and the implementation of best practices, the Houses residents and families, as this is fundamental to the provide the highest standards of comfort, care and overall care residents receive and their experience at the safety for residents. [...] The Houses have processes in place to ensure The profile of residents continues to change; residents and families are involved, heard and partnered residents continue to be vulnerable, older and frailer with in care decisions. [...] From the planning to the implementation phases of the We will focus on laying the groundwork for data project, quality is top of mind to ensure that our system collection and monitoring the realization of these is designed and implemented to enhance our capability benefits both short and long term.
Authors
- Pages
- 21
- Published in
- Canada
Table of Contents
- Improving Care at Unity Health 2
- 8 Dimensions of Quality 3
- 2024-25 Quality Priorities 4
- Dimension of Quality 2024-25 Unity Health Quality Scorecard Indicators 4
- 2024-25 Quality Priorities Continued 5
- Dimension of Quality 2023-24 Unity Health Quality Scorecard Indicators 5
- 2024-2025 Long-Term Care Quality Priorities 6
- Dimension of Quality 2023-2024 Long-Term Care Quality Scorecard Indicators 6
- Activities to measure and improve the care experience 7
- Patient and Family Partnered CareCare Experience 7
- Indicator Baseline Target 2024-25 7
- Safe 8
- Activities to monitor and reduce preventable harm 9
- Site Baseline Target 2024-25 10
- Timely Access to Care Emergency Department Length of Stay ED LOS 10
- Activities to Improve ED LOS at Unity Health 11
- Timely Access to Care Primary Care 12
- Site Baseline Target 2024-25 12
- Activities to improve timely access to primary care 12
- Care Setting Indicator Baseline Target 2024-25 13
- Equitable 13
- Actions to improve health equity 14
- Provider Wellness 15
- Care 15
- Setting Indicator Baseline Target 2024-25 15
- Actions to improve provider wellness 16
- The Cardinal Ambrozic Houses of Providence Long-term Care Home 17
- Resident Care Experience The Cardinal Ambrozic Houses of Providence Long-term Care Home 17
- Baseline Target 2024-25 17
- Activities to improve the resident care experience 17
- Baseline Target 2024-25 18
- Safe The Cardinal Ambrozic Houses of Providence Home 18
- Activities to advance resident safety 18
- Baseline Target 2024-25 19
- Equitable - The Cardinal Ambrozic Houses of Providence Long-term Care Home 19
- Activities to advance resident safety 19
- Activities to Advance our Quality Priorities 20
- Unity Healths Quality Management System QMS An Enabler to a Culture of Improvement 20
- New Electronic Patient Record EPR An Enabler to Improve Care at Unity Health 21
