Our union is developing tools to help members: • understand AI, • spot the use of new technologies in our workplaces, • be on guard against the risks of AI-powered human resources systems, and • strengthen our collective agreements to protect our rights and defend public services. [...] When our data is fed into AI systems, employers and the private corporations that develop and use these systems take control of this valuable resource, including how data is stored and used. [...] 3 CUPE — UNDERSTANDING AI AI systems in our workplaces More and more of our employers are buying AI-powered chatbot systems from tech companies to do the work of customer service representatives. [...] The outcomes of AI depend on how and why it is used, and what it’s designed to do. [...] HOW AI CAN AFFECT OUR WORKPLACES Positively Negatively Jobs protected Number of jobs Job cuts and or new jobs created precarious work Diversified and Type of work Repetitive and interesting tasks simplified tasks Increased Human oversight Decreased autonomy and discretion autonomy Balanced Workload Increased workload workload Transparent Quality of automated Opaque, arbitrary and and fair decision.
- Pages
- 8
- Published in
- Canada
Table of Contents
- Tech change is a union issue 2
- How AI works 3
- Workers data powers digital systems 3
- Workplace 4
- Time logs 4
- Tasks completed 4
- Emails 4
- Vehicle location 4
- Customer service calls 4
- Steps and keycard swipes 4
- Time spent on phone 4
- Private life 4
- Purchase history 4
- Browsing history 4
- Social media posts 4
- Time spent on phone 4
- AI systems in our workplaces 5
- Jobs protected or new jobs created 6
- Diversified and interesting tasks 6
- Increased autonomy 6
- Balanced workload 6
- Transparent and fair decisions 6
- Protection of personal data 6
- Opportunity to learn new skills 6
- Job cuts and precarious work 6
- Repetitive and simplified tasks 6
- Decreased autonomy 6
- Increased workload 6
- Opaque arbitrary and unreliable decisions 6
- Increased surveillance and monitoring 6
- Lower skill level 6
- Skills required 6
- Number of jobs 6
- Type of work 6
- Human oversight and discretion 6
- Workload 6
- Quality of automated decisions 6
- Privacy and data protection 6
- Managed by an algorithm 7
- Protecting jobs and services 8
