Collaborating to Make It Better: Lessons from Biz Hub - Thursday, January 24

Biz Hub: Client Engagement Sub-Hub Collaborating to Make It Better: Lessons from Biz Hub Thursday, January 24th, 2019 The Employment Program of British Columbia is funded by the Government of Canada and the Province of British Columbia. [...] Barbara Dobson, Chris Callanan, Research Fellow, Regional Manager of Social Research and Employment Services, Demonstration Corporation North Island Employment | BC CENTRE FOR EMPLOYMENT EXCELLENCE 2 Outline for our hour together • Welcome and Introductions • Biz Hub – What is it and what did it achieve? • The Biz Hub Framework, Model and Approach • Description of the four sub-hubs • with implemen. [...] | BC CENTRE FOR EMPLOYMENT EXCELLENCE 7 Business Process Mapping | BC CENTRE FOR EMPLOYMENT EXCELLENCE 8 Biz Hub Approach Identify Examine Innovate a Test the opportunities for service new approach approach and service bottlenecks. [...] improved Front Desk regarding internal meetings) communications • Social message board | BC CENTRE FOR EMPLOYMENT EXCELLENCE 15 Morning Emails: NIEFS’ Experience • What was involved? • What did you learn? • What changes did NIEFS make? Plans for other changes? | BC CENTRE FOR EMPLOYMENT EXCELLENCE 16 Sub-hub 3: Strengthening Staff Capacity Lack of awareness Individuals were not Develop an Distribu. [...] Callanan@niefs.net Collaborating to Make It Better:Lessons from Biz Hub Welcome and Introductions Outline for our hour together What is Biz Hub and what did it achieve? Biz Hub Framework Biz Hub Model Biz Hub Tools Business Process Mapping Biz Hub Approach Sub-hub 1: Client Engagement Nudge 1: Results of Personalized Client Appointment Reminders Client Appointment Reminders: NIEFS’ Experience Nudg.