The Behavioral Interventions to Advance Self-Sufficiency (BIAS) project, sponsored by the Administration for Children and Families in the U. [...] The project, led by MDRC, applied insights from behavioral science to the operations, implementation, and structure of social service programs and policies in an attempt to improve their efficacy. [...] Service Design in the BC Public Service The Service Design team, located in Government Communication and Public Engagement's Government Digital Experience Division, is changing how citizens access government services by looking at services holistically, and bringing innovation and a human-centred approach to areas such as health care, transportation, education, policy and finance, with the focus o. [...] As the former Ministry Web Manager and User Experience Lead for the Ministry of Education, and now as the Service Design Manager for the Government Digital Experience Division (GDX), Deanna always puts the citizen first. [...] Presenter Bios Susanna Gurr is Research Director and Chief Privacy Officer for the Social Research and Demonstration Corporation (SRDC) and Managing Director of the BC Centre for Employment Excellence.
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