Job Posting Position title: Settlement Program Assistant (Full-Time) Department

JOB DESCRIPTION Job Posting Position title: Settlement Program Assistant (Full-Time) Department Settlement Program: Settlement Reports to: Settlement and Family Programs Manager and Director of Services Summary The Settlement Program Assistant provides basic assessment, information and support on the phone, via email and responds to walk-in clients. [...] This position provides service delivery support and ensures accurate data entry, tracking, and reporting of program deliverables and outcomes. [...] • Assesses and responds to clients in crises / presenting with visible trauma on the phone or in-person and provides immediate support and intervention, notifying others in the settlement team when a more in-depth service intervention is required. [...] • Reviews quality of service data and works with service staff to ensure the correct capture and entry of service data. [...] Follows directions and procedures and ensures deliverables are meet on time and according to agreed standards.