Business Plan Service: Information Technology Services $0.25 *2.96% Percentage of the Cost per day for the 2020 to 2023 City of average rate payer London Net Property (2020 to 2023) Tax Supported Budget Who we are: • Information Technology Services (ITS) is responsible for the planning, management and support of the City’s information technology, including hardware, software, network, printing, de. [...] The following section provides an overview of the key activities the service plans to undertake from 2020 to 2023 to implement the Corporation’s 2019 to 2023 Strategic Plan, as well as an overview of the risks and challenges the service is anticipated to experience during this period: Service Highlights 2020 to 2023 2020 – 2023, ITS will deliver: • 115,000 on-demand technical resolutions to users. [...] Investing in People, Planning and Processes Business Planning (2020-2023): Through the annual ITS business planning and strategic alignment process, the creation and review of over 200 KPIs works in tandem with the delivery of over 150 efficiency and effectiveness undertakings resulting in ongoing service improvement. [...] ITS will enhance Project Management (PM) processes and improve our PM maturity; Zero Based Budgeting (2020-2023): As part of the ITS financial strategy and with the support of Finance, ITS will continue to zero-base the ITS budget at the beginning of each Multi-Year Budget process. [...] Risks and Challenges Anticipated in 2020 to 2023 • Without ITS infrastructure, applications and support, the majority of public services provided by the City of London would cease to function.
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