The research questions of this article are the following: what are the driving forces behind the transformation of public administrations? and what is the output, the out- come, and the impact of the transformation that public administrations are undergoing? A qualitative analysis was conducted based on 14 experts, who were involved in digital transformation projects, with a thorough understanding. [...] The ad- vantages of digital transformation are primarily concentrated on the enhancement of services and the delivery of those services, which ultimately results in an increase in the effectiveness of the public sector [20–22]. [...] The Ephorate of Antiquities is responsible for the conservation and protection of antiquities; the scientific research, the discovery, and the preservation of antiq- uities and monuments; as well as the execution of any archaeological project, conservation, repair, and restoration, of monuments and archaeological sites. [...] Processes The process of digital transformation includes the digitization of processes, files, changes in the development of services, the use of new technologies, and the development of new skills. [...] According to the findings of the expert interviews, the goal of public administrations is to demonstrate that they are able to respond and adapt to changes in the environment, such as an increase in the expectations of citizens for the efficiency and effectiveness of online services, by adopting ICTs.
Authors
- Pages
- 14
- Published in
- Canada
