Providing Goods and Services to People with Disabilities_May 2023

The Office of the Fairness Commissioner (OFC) supports the Fairness Commissioner in acting on the mandate set out in the Fair Access to Regulated Professions and Compulsory Trades Act, 2006 (FARPACTA) and the Regulated Health Professions Act, 1991 (RHPA). [...] Our ongoing Commitment to Service is: We, the staff of the Office of the Fairness Commissioner, in full compliance with the spirit, intent and provisions of the Ontario Human Rights Code, are committed to providing the highest quality customer service. [...] Training for staff The OFC provides training for the Commissioner and staff so that they understand the OFC accessibility policy, the Accessibility Standards for Customer Service, other Ontario accessibility standards; and the how to interact and communicate with people with disabilities and how to respond to requests for accessibility and accommodation. [...] Training includes: • purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards • our policies related to the Customer Service Standards • how to interact and communicate with people with various types of disabilities • how to interact with people with disabilities who use an assistive device or require the assistance of a service. [...] The OFC maintains records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.