Office of the Fairness Commissioner

These obligations relate to such matters as the provision of information to applicants, the timeliness of registration decisions, the development of appropriate assessment processes, the availability of an internal review or appeal process, the right of applicants to make submissions during these processes, and the right to access relevant records for this purpose. [...] The OFC also recognizes that there are multiple routes to promote the adoption of fair registration practices ranging from focused compliance activities to the identification and dissemination of best practices, to the provision of advisory and educational services. [...] The OFC has begun significant work on the implementation of these amendments and the accompanying regulations: developing guidance materials, updating the Legal Obligations and Best Practices Guide for both FARPACTA and the RHPA; and, meeting individually with regulators to address issues in operationalization and how to comply with their new compliance obligations. [...] Given that the constituents of compliance are largely made up of output measures and that the OFC has migrated to a new risk-informed compliance framework, the office believes that the ongoing utility of this measure should be re-evaluated and that the OFC should identify one or more refreshed outcome measures. [...] Percentage • The OFC will survey regulators and Centre of 80% Baseline of regulators other stakeholders to track the Excellence and other Office’s level of performance, The OFC received the results of a stakeholders degree of effectiveness and agility stakeholder satisfaction survey to who identify to produce better outcomes for regulators in February 2022.