Bill C-20: An Act establishing the Public Complaints and

• Amend the bill to provide the possibility for the Chair of the Commission to review a complaint, following the CBSA investigation, even if the complainant does not request a review. [...] The scope of complaints about the CBSA is defined as follows: Any individual may make a complaint concerning the conduct, in the exercise of any power of the Agency or the performance of any of its duties or functions under the Canada Border Services Agency Act, of any person who, at the time that the conduct is alleged to have occurred, was a CBSA employee. [...] Amend the bill to provide the possibility for the Chair of the Commission to review a complaint, following the CBSA investigation, even if the complainant does not request a review. [...] What happens if the Commission refuses to deal with the complaint on the basis that another forum would be more appropriate, but that forum then also declines to hear the complaint? Or a person attempts the other avenue first, without success, and then the time limit for complaining to the Commission has been exceeded? We note that under the current legislation for the RCMP review body, the Commis. [...] The CBSA responded to the CCR that a review of the file “failed to substantiate” the allegation (as if an officer might have noted in the file that they made improper threats).14 One practical solution that would alleviate the problem of the lack of independent data would be for the CBSA to record all interviews.