REPORT - Developing Community in a Hotel Shelter - An Evaluation of the Edward Hotel Emergency

Executive Summary 5 3 A mixed-methods approach that included the collection and analysis of qualitative and quantitative data from program clients, frontline staff, and management, and partners to learn about their experiences with Fred Vic- tor and the Edward Hotel Emergency Shelter, successes and shortfalls, and to determine strategies for program improvement. [...] The purpose of the exploratory research is to document the Edward Hotel Emer- gency Shelter program through the lived experiences of program clients and perceptions of staff and partners to determine which groups are being underserved, illustrate successes and shortfalls of this model, and disseminate into a holistic final report that includes recom- mendations on the implementation of a permanent. [...] The BGM Strategy Group prepared a report that offers guidance and advice to the City of Toronto, the United Way Greater Toronto, community agencies, and other partners in responding to the COVID-19 pandemic in the shelter and homelessness service system (The BGM Strategy Group, 2020). [...] Capital investments such as the renovation of emergency shelters and housing, repairs of damages resulting from housing placements, the purchase of housing, the purchase of furniture and appliances, and 2. [...] Qualitative interviews provided an opportunity to expand upon topics in the survey and gain more insight into the strengths and weaknesses of the program relating to service access and delivery at the Edward Hotel Emergency Shelter.