Measuring patient experiences in primary health care

CPHCRIN facilitates the creation, translation, and scale-up of innovative models of CBPHC, in order to influence the efficiency and effectiveness of health care in Canada. [...] The length of the survey administered to patients The Patient Experiences Survey was developed based will depend ultimately on the dimension and sub- on a review of relevant conceptual frameworks related dimension of interest and the purpose for which to performance measurement of the PHC system, the survey is being conducted. [...] Experiences in Primary Health Care This scoping review was part of the Primary Health (PHC) to the Performance of Health Care Survey project of the CIHI and was done in Care Systems order to support the creation of the patient experience Health care systems with a strong foundation of questionnaire that could be used to assess the quality primary health care (PHC) are recognized for improv- and pe [...] Two instruments used mation, including the Canadian Community Health commonly to measure the quality of PHC in Canada Survey (CCHS),[36] the Health Services Access Survey are the Primary Care Assessment Tool (PCAT)[27] and (HSAS),[37] the Canadian Survey of Patient Experi- the Primary Care Assessment Survey (PCAS).[28, 29] ences with Primary Health Care (CSE-PHC)[38] The PCAT[27] consists of five [...] The ability of the provider to elicit and understand patient or client concerns, and to communication explain health and health care issues.[40, 47] The ability of the primary care organization and practitioners to provide care that meets Interpersonal Respectfulness the expectations of users about how people should be treated, such as regard for dignity communica- and provision of adequate privac