It will guide Shelter, Support and Housing Administration (SSHA), other City divisions, and the community partners on which it depends in the planning, management, and delivery of SSHA's full range of housing and homelessness services over the next five years as we transition from a system that is now primarily focused on the administration of social housing programs and emergency responses to hom [...] Key themes to emerge from the consultations include: Housing affordability is a key issue and concern for many Torontonians and is compounded by the lack of availability and new construction of affordable housing Need for access to a diverse range of affordable housing opportunities with client- centered supports The importance of housing follow-up supports to support increased housing stabi [...] Legislative and policy context HOUSING SERVICES ACT, 2011 The City is the Consolidated Municipal Service Manager for housing and homelessness programs under the provincial Housing Services Act, 2011 (HSA), which governs the administration and funding of social housing in Ontario. [...] Key challenges and opportunities The development and delivery of housing and homelessness services in Toronto has evolved over time in response to changing community needs, the emergence of best practices, and the on-again, off-again availability of funding. [...] The bottom line is that recent policy, legislative, and funding changes by the provincial and federal governments provide both the impetus and the opportunity to develop a service planning framework that supports consolidation and transformation of existing City-managed housing and homelessness programs into an integrated, client-centered, outcome-focused housing stability service system.