Housing at risk

The action taken to coerce a tenant into compliant behavior is contrary to TCHC policy and unacceptable conduct on the part of the public service. [...] The impact of inconsistent policy and the ignoring of the stated mission and goals carry detrimental consequences for vulnerable tenants and are contrary to the City’s stated values and goals. [...] The investigation examined whether TCHC’s eviction prevention practices and policies to address evictions for non-payment of rent are applied consistently, and in keeping with the recommendations of the Honourable Mr. [...] The investigation revealed that the process leading up to the issuance of the notices did not meet the requirements of administrative fairness. [...] The corportation accepted allegations about the tenant without providing the complainant with notice of the allegations and an opportunity to respond.