The wireless code : Code sur les services sans fil : à qui la victoire? : rapport final du projet présenté au Bureau de la consommation d'Industrie Canada

The purpose of the consultation was to “ensure that consumers are able to participate in the competitive market in an informed and effective manner, and to fulfill the policy objectives of the Telecommunications Act.”. [...] We will examine the arguments that led to the establishment of the Wireless Code by the CRTC, identify the main discussions found during the consultations, identify the priorities put forth by the Commission, and will conclude with an overview of the reactions following the Wireless Code’s announcement and coming into force. [...] In this context of deregulation (or forbearance from regulation), one of the premises reiterated in the decision leading to the establishment of the Code is the fact that the mobile wireless services market is competitive. [...] If the effect of the change is to reduce the service provider’s obligations or increase those of the consumer, the latter can refuse the change and cancel the contract without penalty. [...] There are provisions aimed at clarifying the information in the contract that require the service provider to indicate: the minimum monthly service charges; a list of service inclusions and information on their usage limits; the method used to calculate overage charges; a description of the other additional fees; whether the device is locked or not; the procedure for cancelling the contract, etc.